Crown Mobile Detailing

Crown Mobile Detailing ยท Customers

Privacy Policy

What we keep when you message us about a detail, why, and who else sees it.

Effective October 26, 2026

In plain terms

  • When you message us on Facebook, Instagram, text or phone, or book in our app, we keep what you send so we can quote, book and do the job.
  • Replies are often written by an automated assistant. A person can step in at any time.
  • The detailer doing your job sees what they need for it: your first name, address, vehicle and the job details.
  • We don't sell your information, and we don't use it to advertise to anyone else.
  • To have it deleted, message us "delete my data" or email us. Details are below.
01

Who this covers

This policy covers people who contact Crown Mobile Detailing ("Crown," "we," "us") about mobile car detailing. That includes contact through our Facebook Pages, our Instagram accounts, text messages, our phone line, our customer app, and comments on our ads.

We also answer messages on behalf of partner detailing businesses, such as Exclusive Mobile Detailing. When you message a partner's Page, this policy covers how we handle that conversation, and the partner sees it too.

02

What we collect

WhatDetailsWhy
Your profileThe name Facebook or Instagram shares with us, and the ID Meta gives your conversation with our PageKnowing who we're talking to, and replying to you
Your messagesThe messages, photos and voice notes you send us, and our repliesQuoting from your vehicle's condition, booking, and keeping track of what was agreed
Ad detailsIf you messaged us from an ad: which ad it was and the area it ran inKnowing which city you're in, so we can quote the right prices and times
Booking detailsYour phone number, service address, vehicle, the service you chose, the price, and the date and timeSending a detailer to you and reminding you before the visit
CallsWhen you call or are called through our line about a booking: the call, which may be recorded and transcribed. You're told at the start of the call.Connecting you with your detailer without sharing numbers, and checking on quality
PaymentsWhether you paid and how much. Card payments are handled by Stripe, and we never see or store your card number.Taking payment and keeping business records
Job photosBefore and after photos your detailer takes of your vehicleShowing the work was done and handling any questions

We don't collect anything from your Facebook or Instagram account beyond your name and what you send us in the conversation.

03

Automated replies

Many of our replies are written by an automated assistant, powered by Anthropic's Claude AI model. Your messages and the details of your booking are sent to Anthropic so the assistant can write a reply. Anthropic processes them for us and does not use them to train its models.

Our team can read every conversation and can take over from the assistant at any time. If you'd rather talk to a person, just say so.

04

Who sees your information

  • Your detailer: the independent detailer assigned to your job sees your first name, address, vehicle and job details. Calls with them go through our line, so neither of you sees the other's number.
  • Partner businesses: if you messaged a partner's Page, that business sees the conversation and your booking.
  • Service providers that run our systems for us: Meta (Facebook and Instagram messaging), Anthropic (automated replies), Supabase (our database), Fly.io (our servers), Stripe (payments), Twilio (calls and texts) and OpenStreetMap (turning addresses into map locations). They handle your information only to provide their service to us.
  • When the law requires it: if we're legally required to share information, or to protect someone's safety.

We don't sell your information or share it for anyone else's advertising. Mobile numbers and consent to receive texts are never shared with third parties for their marketing (see our SMS Terms).

05

How long we keep it

We keep conversations and booking details while you're a customer, so we can look after repeat visits and follow up on a job. Records of jobs and payments are kept as long as tax and accounting rules require. You can ask us to delete your information at any time (see below).

06

Deleting your data

To have us delete what we hold about you, do either of these:

  • Send "delete my data" in your conversation with us on Facebook or Instagram, or by text.
  • Email crownmobiledetailingllc@outlook.com with your name and the phone number or Facebook/Instagram name you contacted us from.

Within 30 days we'll delete your conversations, photos, phone number and address, and confirm when it's done. Records of completed jobs and payments are kept with your name removed, because we have to keep them for tax and accounting.

You can also ask us what we hold about you, or ask us to correct it, the same way.

07

Children

Our services are for adults booking vehicle detailing. We don't knowingly collect information from anyone under 13.

08

Changes

If we change this policy, we'll update it on this page and change the effective date at the top.